Delete Your Repnect Account

About this document

Repnect is a mobile application developed and operated by SOLTYX ENGINEERING STUDIO LTD ("SOLTYX", "we", "us" or "our"), company number 17200770, registered in England and Wales. Repnect is a SOLTYX product, not a separate legal entity.

You can schedule permanent deletion of your Repnect account and associated information through the app or request deletion through the public route below. In the app, the normal deletion flow includes a 28-day recovery period. You can also choose immediate permanent deletion.

Delete in the app

1. Sign in to the account you want to delete.
2. Open the side menu or Settings.
3. Select Delete Account.
4. Choose the 28-day recovery period or immediate permanent deletion.
5. Confirm and complete any required reauthentication.

The normal flow immediately makes the account inactive and signs you out. If you sign in during the following 28 days, Repnect shows a recovery screen. Deletion is cancelled only if you expressly select Restore my account. Signing in alone does not cancel deletion. The recovery screen also lets you complete permanent deletion immediately.

We will display or send confirmation when the request has been accepted and when deletion has been completed.

Delete without access to the app

Use https://repnect.com/account-deletion or email support@repnect.com with the subject Account deletion request.

Provide:

• the email address or Apple relay address associated with the account;
• your display name, if known; and
• enough non-sensitive information for us to locate and verify the account.

Never send your password, one-time authentication code, identity-document image or full payment-card details by ordinary email. We will provide a safer verification step if needed.

What will be deleted

After a request is accepted, the account is removed from active use. At the end of the 28-day recovery period, or immediately if you choose that option, we delete or de-identify information associated with normal operation, including the profile, discovery data, connections, coach-client relationships, progress entries and stored account content, subject to the exceptions below.

Deletion is not merely account deactivation. It is irreversible after completion.

Messages or content already received or copied by another user may remain in that user's possession. We will remove or detach data within systems we control as required by law and the applicable product design.

Limited retention

We may retain limited information where necessary for:

• security and fraud prevention;
• serious safety reports and repeat-offender controls;
• legal claims, court orders or regulatory obligations;
• accounting and subscription transaction records;
• evidence of the deletion request and response; or
• temporary backups awaiting scheduled overwrite.

Retained information is restricted from normal product use and kept only for the relevant retention period described in the Privacy Notice. Backups are overwritten within 90 days, unless isolated for a lawful reason.

Timing

The in-app recovery period is 28 days. You may restore the account during that period or choose immediate permanent deletion at any time. We complete verified web requests without undue delay and within the period required by applicable law. We will tell you if identity verification, legal preservation or a technically complex request affects timing.

Subscriptions

Deleting your Repnect account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription through the relevant store to prevent future renewal:

• Apple: Settings → Apple Account → Subscriptions.
• Google Play: Play Store → profile → Payments and subscriptions → Subscriptions.

Deleting the account may immediately remove access to Repnect even where a store subscription remains active. Cancel or resolve the subscription first if you want to use the remaining paid period.

Questions

Contact privacy@repnect.com or support@repnect.com.